FAQ's

Got Questions? That's fine, here's some commonly asked questions and answers for your enquisitive brain. We got you.

Ordering & Account

1. How do I place an order?
   Browse our collection, select your size/color, add items to your cart, and proceed to checkout. Follow the prompts to enter shipping/payment details.
2. Can I modify or cancel my order after placing it?
   Contact us immediately at support@classikits.com. Changes are only possible if your order hasn’t been processed (within 24 hours).
3. How do I create an account?
   Click "Sign Up" at the top of the page. You’ll receive a confirmation email to activate your account.
4. I forgot my password. How do I reset it?
   Click "Forgot Password" on the login page and follow the instructions sent to your email.
5. How do I update my account information?
   Log into your account, navigate to "Account Settings," and edit your details.

Shipping & Delivery

1. Do you offer free shipping?
   Yes! All orders ship for free worldwide, with no minimum purchase required.
2. How long does shipping take?
   Most orders arrive within 7–10 working days globally. Delivery times vary by location and customs processing.
3. How can I track my order?
   A tracking number will be emailed once your order ships. Use it on the carrier’s website for real-time updates.
4. What if my package is lost or stolen?
   Contact us within 14 days of the estimated delivery date. We’ll work with the carrier to resolve the issue or reship/refund your order.
5. Do you ship internationally?
   Yes! We ship worldwide. Customers are responsible for any customs fees or taxes.

Returns & Exchanges

1. What’s your return policy?
   Unworn, unwashed items in original condition can be returned within 30 days of delivery. See our Return Policy for details.
2. How do I start a return?
   Email returns@classikits.com to request a return authorization (RA) number and instructions.
3. Are there non-returnable items?
   Yes: final sale items (e.g., clearance, personalized products) cannot be returned.
4. How long do refunds take?
   Refunds are processed within 5–10 business days of receiving your return.
5. Can I exchange an item for a different size/color?
   Yes! Contact us for exchange options, subject to availability.

Products & Sizing

1. How do I choose the right size?
   Refer to our Size Guide for measurements. If unsure, contact us for advice.
2. Do items run true to size?
   Our sizing is standard, but check the Size Guide for specific product measurements.
3. What materials are your clothes made from?
   Materials are listed in each product description (e.g., cotton, polyester blends).
4. How do I care for my clothing?
   Follow the care instructions on the garment’s tag. Most items are machine-washable.
5. Will restock sold-out items?
   Popular items may restock! Sign up for back-in-stock alerts on the product page.

Payments & Security

1. What payment methods do you accept?
   We accept credit/debit cards (Visa, Mastercard, Amex), PayPal, and Apple Pay.
2. Is my payment information secure?
   Yes! Payments are encrypted via secure gateways (e.g., Stripe, PayPal). We never store card details.
3. Why was my payment declined?
   This could be due to insufficient funds, incorrect card details, or bank restrictions. Contact your bank for support.

Miscellaneous

1. Do you offer gift cards?
   Yes! E-gift cards are available for purchase here. They never expire.
2. How do I contact customer service?
   Email support@classikits.com

Need More Help?
Visit our Contact Us page or explore our Shipping Policy, Return Policy, and Terms of Service for additional details.